Kansas City Southern Railway Manager of Crew Resources in Kansas City, Missouri
Manager of Crew Resources
POSITION SUMMARY:This position is responsible for the efficient management and movement of train and engine crews utilizing the Auto Crew Call system. The employee also will arrange lodging and transportation for crews with hotels, motels, and taxi companies, as well as, assist in building the training and development programs in the crew management department.
High school diploma or equivalent required
Prior railroad experience preferred
Prior call center or customer service experience preferred
Must have a working knowledge of computer programs
Must have strong organization skills and attention to detail
Strong human relations and organizational skills
Strong verbal and written communication skills
Handles all Auto Crew Call exceptions
Performs, executes and manages the Auto Crew Call system to support the transportation plan
Applies transportation and lodging vendor programs and agreements related to train and engine employees
Handles hotel and motel exceptions for crews; uses the 3rdparty vendor to provide hotel options
Works with taxi companies to transport crews between the trains and their lodging facility
Issues bulletins and abolishment notices for train and yard jobs
Communicates with employees that want to lay off for various reasons i.e., medical emergencies, unscheduled leave, etc.
Facilitate daily and monthly reports
Monitor and regulate crew boards at each location
Assists in building the training processes for the Auto Crew Resource employees
The duties, responsibilities and qualifications in this posting are representative categories to be used by an applicant in deciding whether to apply for the position. These general guidelines do not constitute an exhaustive list of qualifications or essential functions of the position.
We are proud to be an EEO/AA Employer/Veterans/Disabled. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Kansas City, Missouri, United States