Kansas City Southern Railway Senior Messaging Systems Engineer in Kansas City, Missouri

Senior Messaging Systems Engineer

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Job Description


The Senior Messaging Systems Engineer will be a technical hands-on administrator/engineer in support of the KCS Enterprise Exchange E-mail services platform and all related sub-systems such as email archive servers and storage, Outlook Web Access, Skype/Lync instant messaging, ActiveSync, Active Directory or Group Policy changes for messaging, and maintaining/administrating internal and external DNS and monitoring tools.



  • Bachelor’s degree or commensurate experience in Information Technology or a related field is required.

  • ITIL v3 Foundation certification desired


  • 7+ years’ experience as an Exchange Administrator and/or Engineer in an enterprise environment, including actual hands-on Exchange server installation and upgrades

  • Experience with malware solutions for Exchange, EMC SourceOne archiving solutions

  • 5-7 years’ experience working with Lync/Skype for Business, advanced level Active Directory administration

  • 11-14 years of systems administration experience with Windows Server environment

  • MS Active Directory Federation Services, F5 Exchange and Skype appliance configuration for Exchange

  • Experience building and supporting Unix based mail systems such as Sendmail

  • Strong skills on Exchange DAG, CAS and HUB deployment in high availability designs, advanced level PowerShell scripting and implementation skills.


  • Advanced level understanding of mobile device management solutions, OWA, Anti-Virus products for Exchange, Microsoft Systems Center alerting and event management.

  • Uses knowledge of Windows Enterprise servers and AD to assist in the installation, configuration and maintenance of servers and maintain user access and system security.


  • Design, develop, implement and optimize Microsoft Exchange based messaging systems to ensure uninterrupted electronic communications with applications and KCS user communities

  • Implement and maintain systems and technologies (edge systems, message hygiene, and data encryption) to protect data availability, message confidentiality and integrity

  • Develop and maintain technical documentation for the entire environment.

  • Maintain strict change control on the infrastructure.

  • Provide 24/7/365 support for production E-mail systems in an on-call support rotation

  • Monitor and complete requests and incident resolution via KCS ServiceNow system

  • Quickly troubleshoot incidents, determine the root cause, find and implement solutions.

  • Measure capacity and performance trends to determine long-term needs.

  • Provide systems metrics, root cause analysis and proactive monitoring and communicate any performance degradation to management.

  • Lead application software upgrades, security patches and planned maintenance of the corporate email environment including: Exchange 2013 or higher DAG, CAS, hub transport, Edge Servers, Webmail (OWA), Active Sync, RightFax, AirWatch.

  • Maintain best practices advice and technical knowledge of the Microsoft Outlook client.

  • Work closely with Server Administration, SAN Storage, and Network and Security teams

  • Provide other consulting and technical services as necessary for the successful completion of projects.

The duties listed are representative of the job; however, it in no way states or implies that these are the only duties a person may be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is an essential function of the position.

We are proud to be an EEO/AA employer/Veteran/Disabled. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Location

Kansas City, Missouri, United States

Position Type