Kansas City Southern Railway Service Control Manager in Kansas City, Missouri

Service Control Manager

Tracking Code


Job Description


Position is responsible for the management of KPI’s and Service provided by the Intermodal Terminals for the KCSR and KCSM



College degree is preferred


2 years railroad management experience.


-Strong verbal and written skills.

-Ability to present service review documentation to both internal and external associates.

-Ability to utilize mathematical formulas to create appropriate documents for reviews.

-Ability to gather appropriate documentation that allows the appropriate party to focus on the key issues and to develop appropriate action plans to improve and / or reduce service levels and / or operating cost.

-Proficiency in MCS and LMS systems preferred


-Guide procedures and practices to ensure reliable, consistent service in accordance with TSP.

-Create rail car utilization guidelines by terminals for the intermodal network and insure compliance.

-Monitor terminal audit requirements, report results and develop action plans for improvements

-Create and maintain rail car manifest program with all interchanges to offline railroads

-Monitor terminal KPIs and provide detailed information to terminal managers. Create action plan for improvement

-Closely coordinate with the Dispatch center and equipment groups for resource allocation.

-Assist in ensuring special resources are allocated during critically sensitive operations.

-Represent the KCS with the UIIA.

-Manage terminal capacity information for each terminal.

-Maintain ramp contact information sheets and terminal profiles.

-Manage and report all intermodal lift counts and automotive vehicle load counts to the Administration Coordinator for monthly budget accruals.

-Maintain terminal information on the KCSR \ KCSM website.

The duties listed are representative of the job; however, it in no way states or implies that these are the only duties a person may be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is an essential function of the position.

We are proud to be an EEO/AA employer/Veteran/Disabled. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Location

Kansas City, Missouri, United States

Position Type