Kansas City Southern Railway Trainmaster (Operations Manager) in Kansas City, Missouri

Trainmaster (Operations Manager)

Tracking Code


Job Description


Oversees train operations and is responsible for the safe and efficient movement of all trains within an assigned territory of average scope, size, and volume. Ensures the safety of crews and meets operational and financial targets as outlined by the TSP (Transportation Service Plan) and associated KPI’s (Key Performance Indicators).


Formal Education:

  • High school diploma or equivalent


  • 1 year management in the railroad industry

  • Proficiency in MCS, EWM and LMS systems preferred

  • Knowledge of labor agreements preferred


  • Ability to deal with problems involving a few typical variations in routine, standard situations

  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

  • Ability to write reports, business correspondence, and procedure manuals

  • Ability to speak effectively before groups of customers or employees of an organization

  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Job availability:

  • Requires commitment to irregular work hours in support of the success of a 24/7 operation


•Manages the operational testing program by observing, documenting, and evaluating safe work practices per GCOR (General Code of Operating Rules), communicating results, and utilizing the elevation process, if necessary.

•Facilitates employee meetings and programs to emphasize safety and discuss safety risks.

•Investigates accidents and incidents, determines root cause, and resolves or escalates.

•Meets the tactical goals of the TSP (Transportation Service Plan) by managing equipment and staff, reporting results, and recommending solutions. Metrics may include equipment dwell, on-time train origination, right car/right train, work order compliance, customer performance reporting, and consistent accuracy.

•Manages crew starts, crew size, and overtime in a cost effective manner.

•Facilitates smooth transfers between territories.

•May serve as a first responder to critical incidents.

•Makes recommendations regarding hiring, performance, and termination of staff.

•Grows relationships and is an effective partner through strong daily communication with Mechanical, Engineering, Signaling, MLU (Management of Locomotive Utilization), NOC (Network Operations Center), and foreign line carriers.

•Utilizes MCS (Management Control System) and computerized planning tools to create trip plans and make tactical adjustments to the TSP.


  • Ensure execution to plan through defined performance expectations with internal service providers and addressing failures to service level commitments

  • Utilizes operating systems and planning tools to proactively identify problem areas and coordinate solutions to the service plan

  • Coordinate with commercial and/or customer solutions unit to satisfy customer expectations

The duties, responsibilities and qualifications in this posting are representative categories to be used by an applicant in deciding whether to apply for the position. These general guidelines do not constitute an exhaustive list of qualifications or essential functions of the position.

We are proud to be an EEO/AA Employer/Veterans/Disabled. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Location

Kansas City, Missouri, United States

Position Type